Thailands International Courier - EMS (Express Mail Service) offer a fast and efficient service, ideal for all small purchases where to total order value does not exceed that of $160. Alternatively we recommend the use of UPS (United Parcel Service) who also offer a fast, efficient and safe service, perfect for those with very strict deadlines to meet and for larger orders or items with a value above $160. However UPS comes at a slightly higher rate to EMS.

Speed, security and reliability have become important factors in todays business communication. With EMS you can send letters and business documents, samples and mechandise directly to more than 90 countries around the world within the shortest possible time. safely and promptly and at a great price. EMS (ISO 9002 Certified) have a complete network of local staff and with the co-ordination of various worldwide postal administrations they are abe to ensure every item is treated with top priority, that they guarantee. Thanks to its flexability to use any available airline from Thailand, EMS are able to choose only the direct and quickest flights to all destinations served by them and through their extensive experience you can rest assure that your items sent through EMS will most safely and rapidly arrive at their destinations. In the unlikely event of any delay, or loss the Communications Authority of Thailand (CAT), the controlling body for the EMS service, are pleased to refund the postage charge and pay indemnity (in case of loss).

In providing the best possible service you are able to confirm the delivery of your EMS items, and trace their every movement via the following website http://ems.thailandpost.com . Nano-machinery will issue you with your EMS item number in the "dispatch" email to allow you to track your goods as they transit directly to your home or office.


UPS Once Again "World's Most Admired"

Atlanta, February 26, 2003 - UPS has once again been rated the "World's Most Admired" company in its industry in a Fortune magazine survey, in the process ranking in the Top 10 among all companies on five of the nine attributes evaluated. The recognition by the magazine -- the fifth in a row -- follows a similar ranking announced last week in which UPS was rated "America's Most Admired" company in its industry for the 20th consecutive year.

On the "World's Most Admired" list, UPS received an overall ranking of 8.08, far ahead of its nearest competitor. The rankings were compiled based on an evaluation of nine criteria, including quality of management; quality of products and services; innovativeness; long-term investment value; financial soundness; employee talent; social responsibility; use of corporate assets, and globalness.

Beyond its No. 1 ranking in its "delivery" industry category, UPS was named the top-ranked company in the world on the attribute of social responsibility, and among the Top 10 on the attributes of globalness, quality of management, financial soundness and quality of products and services.

UPS, which has built one of the world's best known brands, operates in more than 200 countries and territories around the world and has been widely recognized in recent years for its expanding role in enabling commerce by moving goods, information and funds. UPS stock trades on the New York Stock Exchange (UPS) and the company can be found on the Web at www.ups.com where you can trace your orders every movement. Nano-machinery will issue you with your UPS tracking number in the "dispatch" email to allow you to track your goods as they transit directly to your home or office.

Our Returns Policy

This applies to all items purchased from nano-machinery.com

How to Return Faulty Items

You have the right to return a faulty item within 30 days of the original order date. Please ensure you keep all delivery bills and information that accompanies your purchases, as this will be needed in case of a fault. In the unlikely event that your item is faulty, please ’Contact Us’ with a brief description of the fault and then follow our ’How to return your purchases’ script. If you have any further questions about this then please ’Contact Us’.

How to return items damages in transit

If you receive any purchases from nano-machinery.com and the content has been damaged in transit, you can return your purchase(s) to us within 30 days of the original order date for exchange providing relevant insurance surcharge was paid for orders over ß1,500. Please ’Contact Us’ with a brief description of the damage to your product and then follow our ’How to return your purchases’ script. Please also include the original (damaged) package or a photo of the damaged package for insurance claims. Nano-machinery will exchange your purchase(s) as soon as the original products are received by us.

Incorrect Items delivered

In the unlikely event that you happen to receive items that are incorrect or in addition to your order please notify Nano-machinery immediately via our ’Feedback Form’ on our ’Contact Us’ page. If the item(s) are incorrect please follow the ’How to return your purchases’ section for detail of how to return the items to us. If you have an additional item in your order that you have not paid for again contact us and follow the return procedure. As soon as we receive the original items we shall refund the postage to send this back to us and send the correct items to you immediately. Please include a copy of the receipt of delivery costs with when returning the package to help us refund you sooner.

What if I don’t receive my order?

If you do not receive you order after one week of the estimated delivery time, please contact Nano-machinery via our ’Feedback Form’. Please include your original order reference and your name and email address. We will endeavor to find the reason for the delay and reply with details within 48 hours.

Please Note: If the item has been confirmed to have been lost in transit (by the delivery company involved) we will refund the full amount up to ß1,500. For orders above this value we will refund only providing the relevant insurance surcharge has been paid.

What if my order is incomplete?

If an order arrives incomplete then simply contact nano-machinery immediately through our web site stating the items that are missing from your order along with your name, email address and original order number. Sometimes it is necessary for orders to be delivered seperately thus meaning that some items are received at different times. Once we have received your notification we shall find out the reasons for this and let you know as soon as we can. In the unlikely event that items have not been sent we will endevour to dispatch these immediately.

Cancelling an Order before items are dispatched

If you’ve accidentally placed an order or just changed your mind, don’t worry. You can cancel or amend any order by contacting us before we start to process it:
You’ll receive e-mail confirmation from us shortly afterwards.

Please note that you will be responsible for the costs of returning the goods to us under our “30-day money back guarantee” unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift-wrapping, additional packaging).
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. Nano-machinery will not refund the item’s original charge.